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The Presentation
A guided walkthrough of the project — the problem, the process, and the outcomes — presented in Tom's own words.
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Primary Responsibilities
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How Tom Works
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Research
Talk to users and support teams before opening Figma. Find where the real friction is.
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Define
Synthesize findings into a clear problem statement, success metrics, and constraints — an aligned, documented list the team pulls from.
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Design
Prototype fast, test with real users, and iterate in days — not quarters.
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Deliver
Ship a system, not just a screen — documented, scalable, and built for handoff.
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